Refund Policy

This Refund Policy explains when refunds are available for purchases made on astronirnay.com.

1. Nature of Products

AstroNirnay primarily sells digital products and services such as reports, compatibility analyses, and AI-supported astrology guidance. These services are generally delivered immediately after successful payment.

2. General Refund Position

Because digital services are generated and delivered instantly, orders are typically non-refundable once processing or delivery has started.

3. Eligible Refund Scenarios

A refund may be approved, at our discretion, in the following cases:

• Duplicate payment for the same order.
• Payment captured but report not delivered due to technical failure.
• System error that makes the purchased service unusable.

4. Non-Eligible Scenarios

• Change of mind after report generation or delivery.
• Dissatisfaction with interpretive style or outcomes.
• Incorrect birth details submitted by the user.
• Delays caused by inaccurate user contact information.

5. Refund Request Window

Refund requests must be submitted within 7 calendar days of the payment date unless required otherwise by applicable law.

6. How to Request a Refund

Email admin@astronirnay.com with:

• Order ID and payment reference
• Registered email/mobile number
• Reason for the refund request and supporting evidence

7. Processing Timeline

Approved refunds are initiated to the original payment method. Banks and payment gateways may take 5-10 business days to reflect the amount.

8. Chargebacks and Abuse

Fraudulent disputes, repeated abuse, or policy misuse may result in account suspension and legal action where applicable.