Refund Policy

At Astro Nirnay, we strive to provide the best astrology consultation experience. Please read our refund policy carefully before making a purchase.

1. When Refunds Are Not Available

The following circumstances do not qualify for refunds:

• Service Already Delivered: Once a consultation, report, or answer has been generated and delivered to you, fees are non-refundable. This includes any astrological report, prediction, or consultation response that has been sent to your email or made available through our platform.
• Dissatisfaction with Content: Refunds are not available for dissatisfaction with astrological guidance, predictions, or interpretations, as these are subjective and based on traditional astrological principles and AI-assisted analysis.
• Change of Mind: If you change your mind after payment but before service delivery, refunds may be considered only if the service has not yet been initiated or generated.
• Incorrect Information Provided: If you provide incorrect birth details or personal information that affects the consultation, refunds are not available. However, you may request a re-consultation with corrected information at our discretion.

2. When Refunds May Be Considered

Refunds may be considered in the following limited circumstances:

• Non-Delivery: If you have not received your consultation, report, or answer within 48 hours of payment confirmation, and technical issues on our end are confirmed.
• Payment Processing Errors: If there was a technical error in payment processing resulting in duplicate charges, incorrect amounts charged, or payment failures where the service was not initiated.
• Service Not Initiated: If payment was successful but the service was not initiated due to a technical error on our platform, and you contact us within 24 hours of payment.

3. Refund Request Process

To request a refund, you must follow this process:

• Contact Us: Send an email to support@astronirnay.com with the subject line "Refund Request - [Your Payment Reference]".
• Time Limit: Refund requests must be submitted within 24 hours of your payment for non-delivery or technical error cases. Requests submitted after this period may not be considered.
• Required Information: Your refund request must include:
  • Payment reference number or transaction ID
  • Question ID or consultation ID (if applicable)
  • Date and time of payment
  • Reason for refund request with detailed explanation
  • Your registered email address
• Review Period: We will review your request and respond within 3-5 business days. During this period, we may request additional information or clarification.
• Refund Processing: If your refund request is approved, the refund will be processed to your original payment method within 7-10 business days. The exact timeline may vary depending on your payment provider (Razorpay, bank, etc.).

4. Re-Work or Replacement

In certain cases, instead of a refund, we may offer:

• Re-generation of a report or consultation if there was a technical error in the original delivery
• Correction of a consultation if incorrect information was provided due to our error
• Credit for future consultations at our discretion

These alternatives will be offered only when appropriate and at our sole discretion.

5. Contact

If you have questions about our refund policy, please contact us at support@astronirnay.com.

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